At Earth Origin, we attempt to ensure that you are satisfied with our products and services. Nonetheless, we are happy to assist and issue a refund only if you have received a defective product. Kindly note, mode of refund may vary depending on the circumstances and situations. Should the mode of refund be Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. We regret any inconvenience caused by this time frame, kindly note that it is the bank’s policy that delays the refund timing and we have no control over that. During peak and festive seasons, the processing times may vary.
To request a refund, write to us on care@earthorigin.in. Kindly include the reason of refund along with your order details. We value our customer feedback and use it to improve our offerings and customer service.
Exchange Policy
We only exchange goods if they are delivered defective or are damaged in transit. In circumstances, you believe you have received defective goods, you should promptly write to our customer care team on care@earthorigin.in and call us on +91 (079) 29704937 with details of the defective product. Once we receive the defective product, our team will fully examine the defect and will notify you via an e-mail on whether you are entitled to a replacement due to the defect or not. Should you be eligible for a replacement, we will ship across the same replacement product as per the original order. The word ‘replacement’ relates to replacing the same product as per the original order – we do not replace and/or exchange one product for another.
Cancellation Policy
Order once placed can only be cancelled within 2 hours from placing the order. Should you decide to cancel the order, please write to us on care@earthorigin.in. After you write to us, your order will be cancelled and the money will usually be refunded to you within 10-14working days after the cancellation request.
Incase of any queries, contact us on care@earthorigin.in or call us on +91 (079) 29704937.